"Tooltrust"
is your one stop online tool store. With
a huge range of hand tools, accessories and equipment plus
much more. Our quality and customer satisfaction makes "Tooltrust"
your obvious choice.
If you are not 100%
HAPPY with your product for any reason, "Tooltrust"
is happy to exchange it, providing the product
is returned to us within 7 days, in its original packaging,
undamaged and unopened. The customer will pay all freight
charges including packaging and handling costs.
In some cases the items shown on the "Tooltrust"
site are for illustration purposes only and
may differ from the item being sent, Some items presented
are for a guide only eg different coloured handles, the carry
case is a different colour, etc etc Any substituted item will
be of a greater value than the item displayed, at
No Charge To You
The following items are not returnable
* Clearance Items are non-returnable
Defective Items
Defective items must be returned to "Tooltrust"
within (7) seven days of the purchase date
to be eligible for replacement. Items will be replaced with
the same item originally purchased. The customer will pay
all freight charges including packaging and handling.
How to return your item :
Contact "Tooltrust"
by emailing to returns@tooltrust.com.au
We will evaluate your return request, record
all the necessary return information and issue you with
a Return Reference Number (RRN). You must obtain an RRN
immediately to ensure you are eligible for a replacement.
2. Send your item to the returns address provided on the
contact page. Please ensure that your RRN number is clearly
displayed on the return packaging.
3. As soon as the return has been received, a replacement
product will be shipped.
IMPORTANT:
The return must be received by "Tooltrust"
within (7) seven days of the RRN being
issued.
Replacement product will only be shipped
after the faulty item has been received by "Tooltrust"
.
All returns must have a Return Reference
Number (RRN).
Any item that is returned to "Tooltrust"
without an RRN will be returned to sender.
If you feel your return falls outside
our policy, you will need to contact us on (08) 9490 3180
to confirm your return can be accepted during normal business
hours
